Welcome to Kansas Insurance Department

Kansas Insurance Commissioner
Ken Selzer, CPA

  • Kansas Insurance Department
  • 420 SW 9th Street
  • Topeka, Kansas 66612-1678
  • Consumer Hotline: 800-432-2484 (KS only)
  • Email Us | Phone: 785-296-3071

Kansas Securities Commission
A division of the Insurance Department

Market Conduct Examinations

Overview

The purpose of our market conduct activities is to review how insurance companies and their representatives treat consumers in the marketplace. The market conduct unit examines whether companies are following Kansas insurance laws and regulations in underwriting, policyholder service, claims, marketing and sales, producer licensing, and complaint handling.

The examination focuses on general business patterns or practices of an examinee. While not ignoring specific errors, the market conduct examinations concentrate on an insurer's general practices.

The findings of the examination are reported in a factual unbiased manner, and written in a form that relates directly to statutory and regulatory standards or requirements of Kansas. The commissioner will then decide what action, if any, is appropriate.

All documents are in PDF format unless otherwise indicated.
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Company Examinations

2016
Farmers Insurance Company Executive Summary    Full Report

2015
HumanaDental Insurance Company Executive Summary    Full Report
Safeco Insurance Company of America Executive Summary    Full Report

2014
Allianz Life Insurance Company of North America Executive Summary/Full Report
American Equity Investment Life Insurance Company Executive Summary/Full Report
American General Life Insurance Company Executive Summary/Full Report
AXA Equitable Life Insurance Company Executive Summary/Full Report
Equitrust Life Insurance Company Executive Summary/Full Report
Farm Bureau Life Insurance Company Executive Summary/Full Report
Jackson National Life Insurance Company Executive Summary/Full Report
Lincoln National Life Insurance Company Executive Summary/Full Report
MetLife Investors USA Insurance Company Executive Summary/Full Report
Metropolitan Life Insurance Company Executive Summary/Full Report
New York Life Insurance and Annuity Corporation Executive Summary/Full Report
Ohio National Life Insurance Company Executive Summary/Full Report
Pacific Life Insurance Company Executive Summary/Full Report
Protective Life Insurance Company Executive Summary/Full Report
Pruco Life Insurance Company Executive Summary/Full Report
RiverSource Life Insurance Company Executive Summary/Full Report
Security Benefit Life Insurance Company Executive Summary/Full Report
Teachers Ins & Annuity Association of America Executive Summary/Full Report
Transamerica Life Insurance Company Executive Summary/Full Report
Variable Annuity Life Insurance Company Executive Summary/Full Report

2013
Ability Insurance Company Executive Summary    Full Report
Farmers Insurance Company Executive Summary    Full Report

2012
Globe Life & Accident Insurance Company Executive Summary    Full Report
Homesite Indemnity Company Executive Summary    Full Report
Key Insurance Company Executive Summary    Full Report

2011
Coventry Health Care of Kansas, Inc. Executive Summary    Full Report
Guarantee Trust Life Insurance Company Executive Summary    Full Report
Progressive Direct Insurance Company
Progressive Northwestern Insurance Company
Executive Summary    Full Report
Shelter Insurance Group Executive Summary    Full Report

2010
Travelers Insurance Group Executive Summary    Full Report
Trustmark Insurance Group, Trustmark Life Insurance Company
Trustmark Insurance Company
Executive Summary    Full Report

2008
Auto Club of Missouri Group, Automobile Club Inter-Insurance Exchange
Auto Club Family Insurance Company
Executive Summary    Full Report
Humana Group, Humana Insurance Company, Humana Health Plans Executive Summary    Full Report
Kansas Health Insurance Association (KHIA) Executive Summary    Full Report
Safeco Insurance Group Executive Summary    Full Report

2007
Auto Club of Missouri Group, Automobile Club Inter-Insurance Exchange
Auto Club Family Insurance Company
Executive Summary    Full Report
Kansas Automobile Assigned Claims Plan (KAACP) Executive Summary    Full Report
Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company Executive Summary    Full Report
MEGA Life and Health Insurance Company Executive Summary    Full Report
Universal Underwriters Insurance Company Executive Summary    Full Report

2006
Americo Financial Life and Annuity Insurance Company Executive Summary    Full Report
Benchmark Insurance Company Executive Summary    Full Report
Metropolitan Property & Casualty Insurance Company Executive Summary    Full Report
Shelter Insurance Group Executive Summary    Full Report