Market Conduct Examinations

Overview

The purpose of our market conduct activities is to review how insurance companies and their representatives treat consumers in the marketplace. The market conduct unit examines whether companies are following Kansas insurance laws and regulations in underwriting, policyholder service, claims, marketing and sales, producer licensing, and complaint handling.

The examination focuses on general business patterns or practices of an examinee. While not ignoring specific errors, the market conduct examinations concentrate on an insurer's general practices.

The findings of the examination are reported in a factual unbiased manner, and written in a form that relates directly to statutory and regulatory standards or requirements of Kansas. The commissioner will then decide what action, if any, is appropriate.

All documents are in PDF format unless otherwise indicated.

Company Examinations