KID Compliments: Thanks to Commissioner Praeger, KID Staff

Below is a sampling of letters that Kansas Insurance Commissioner Praeger and her staff have received for their work in protecting and safeguarding Kansas insurance consumers. Commissioner Praeger and the Kansas Insurance Department staff consider it an honor to serve you.

"Dear Ms. Nicole George [Consumer Assistance Division]: Thank you for all the help and hard work you have given us with our insurance claim. Working with you made the situation less stressful for us especially knowing we were being taken care of instead of [taken] advantage of like we felt before we contacted the Kansas Insurance Department."
- Corey & Denise Robinson, Burlington

"Dear Ms. [Claudia] Perney [Consumer Assistance Division]: We couldn't be more pleased with the advice and assistance we received from you and the state Insurance Department, resulting in a prompt and completely satisfacotry conclusion to [our long-term care policy] matter.
"... [T]hank you for what you do to serve the citizens of Kansas."
- Dixie Swanson, Wichita

"Dear Brandi [Cole, Consumer Assistance Division]: Thank you for your efforts in helping to resolve the situation with [my insurance carrier]. It was greatly appreciated."
- Parsram Venktsammy, Olathe

"Since last fall, Mr. Jason Lapham [Consumer Assistance Division] has been helping me deal with a long-term care insurnace company. The matter has just now been settled. ...
"During that time he was always working on my behalf, he remained persistent and was always available to me, doing all he could and answering all my questions in a polite and business-like manner. His help and support was invaluable to me. ..."
- Betty (Beth) Crane, Shawnee

"It is a great pleasure to write this note to you. ...
"I was talking to [an insurance company officer] about the process of changing ... to a full line Mutual Insurance Company and he started telling me about this really neat Insurance Commissioner for the state of Kansas. He said she was extremely helpful and was the main reason that those involved decided to domicile the new company in the state of Kansas.
"I was happy to tell him that I know the Insurance Commissioner and consider her a friend. ..."
- J. Kurt von Achen, Chartered Architects, Eudora

"Dear Joyce [Stillings, Consumer Assistance Division]: Thank you so much for your time and phone calls to help us during our recent tornado disaster!
"[Our insurance company] did total our home and we are sure your probably had something to do with that. God bless you for your kindness. ..."
- Larry & Marcie Liebl, Claflin

"Ms. [Nicole] George [Consumer Assistance Division]: I'd like to thank all of you for your help in resolving my compliant against [my insurance company]. ...
"When offered the option of a mediation meeting, I was skeptical and because of the amount in dispute, didn't believe it could be resolved in mediation. I was preparing for legal action. The people in your office were very helpful and encouraged me to try mediation before pursing a court hearing. No one every pressured me, but was always very helpful during phone conversations, and quick to return voice messages. Working with you and the people in your office was completely a positive experience."
- Paul Flora, Olathe

"These paragraphs are to express my thanks and, I am sure, the thanks of many of my health insurance clients over the years, who have benefitted very much by the professional manner of the [Kansas Insurance Department] in handling health insurance consumer complaints.
"There are a lot of people under your command handling the complaints. I don't know all of their names, except I do know Steve O'Neil [Consumer Assistance Division] ... and the satisfaction my clients have received from him for the past almost twenty years.
"You and the [Department] are a bright star in your service to the people of Kansas."
- Tom Rotole, Affordable Health Insurance, Towanda

"Mr. [Jim] Welch [Consumer Assistance Division]: You and I talked ... about a [bail] bond ... [that] had been forfeited but not paid by the surety. You were kind enough to assist the communication effort with the insurance company.
"I would report to you that they paid and the check has now cleared so we consider the matter closed.
"I write to thank you personally, and to thank the Commissioner and staff for their help in resolving this matter."
- J. Michael Smith, Chief Judge, 19th Judicial District

“I am writing to express my appreciation for the fine work done by Mr. Steven O’Neil of your Consumer Assistance Division. My secretary … had an issue of insurance coverage with a company that had a record of complaints from customers. Mr. O’Neil got the matter resolved very effectively. … He is a great asset to your department, and it is comforting to know that our citizens in Kansas are so well represented.”
- Rep. Pat Colloton, 28th District

Daryl Richardson [Consumer Division] went "above and beyond the call of duty" on behalf of my nephew.
Thank you.
- Senator Steve Morris, 39th District

“I thought you might like to know that Claudia Perney [Consumer Assistance Division] did a marvelous job of helping one of my constituents with a problem. … The win was for the [Insurance] department, State of Kansas, and for the constituent."
- Rep. Jim Morrison, 121st District