KID Compliments: Thanks to Commissioner Praeger, KID Staff

Below is a sampling of letters that Kansas Insurance Commissioner Praeger and her staff have received for their work in protecting and safeguarding Kansas insurance consumers. Commissioner Praeger and the Kansas Insurance Department staff consider it an honor to serve you.

"Dear Director [Ted] Clark & Chief Investigator [Randy] Adair [Anti-Fraud Division]:
"On behalf of the Training Academy Staff, I would like to take this opportunity to thank you for your presentation to the Kansas Highway Patrol Recruit Class #52.
"The information on Accident Fraud was well presented and will be very beneficial to the recruits in their duties. Without your assistance, this training program could not be the success that it is."
- Dennis R. Gassman, Director, Kansas Highway Patrol Training Academy

"I am writing to express my appreciation for the assistance your office provided in facilitating the resolution of a dispute with my automobile insurance carrier. …As a result of Joyce Stillings' [Consumer Assistance Division] intervention on my behalf the claim was quickly resolved to my satisfaction."
- Bern Weinand, Overland Park

"I wanted to write to you saying that your Director of Government and Public Affairs Division, Cindy Hermes, spoke to our Southeast Kansas NAIFA group … on the new health care plan and answered many questions.
"We have always had good representation from your department. Thanks for sharing your staff with us as it has been a good experience."
- Joe Hart, Northwestern Mutual Financial Network, Pittsburg

"Mr. Michael Grover [Consumer Assistance Division]:
"We want to thank you for helping us to get a satisfactory agreement with our insurance company. We also believe that you helped in finally getting some action which we desperately needed."
- Hein T. Ly, South Hutchison

"On behalf of my 85 year-old mother, we want to thank you for interceding with [our insurance company] for us. I spent months making phone calls and got the run-around or denials of payment. Once your office got involved, payment came and resolution was at hand."
- Lea Ellen Whitman, Springfield, MO

"Dear Ted Clark [Director, Anti-Fraud Division],
"As the chair of the ICAE Fall Exchange, I wanted to personally thank you for agreeing to present to our organization. Your presentation was extremely informative, and the attendees found your presentation interesting and relevant."
- Joan Olson, Swiss Re, Dallas

"I've often wondered what the Kansas Insurance Commissioner did, and now I have first-hand knowledge of the exceptional service you and your staff provide Kansans in need."
- Richard Calkins, Lenexa

"Dear Ms [Elizabeth] Hickert Fike:
"This is a very special 'thank you' to you & anyone else who was involved in the decision that was made on my behalf with reinstating my health care coverage …. [It] has lifted a great burden off my shoulders."
- Georgia Plum, Scott City

"Dear Mr [Jason] Lapham [Consumer Assistance Divison]:
"… My family and I appreciate your propmt attention to [our] matter as we have been trying for a long time to have [our insurance company] understand and honor our request. … Thank you very much for helping us resolve this."
- Lowell Stephenson, Willis, TX

"Dear Ms. [Claudia] Perney [Consumer Assistance Division]:
"My husband … and I wish to say 'Thank you' for helping us with our … account. We were shocked at the response we received after I spoke with you. The check we requested 7 months ago was devivered to us on Friday. Without your help we would still be waiting."
- Paula Chilcoat, Topeka

"It was reassuring to be able to call on a state agency to assist me in [my] case. At a time like this when we are disillusioned with our Congress, it's good to know we can receive help from our own state offices."
- Sylvia L. Walker, Junction City

"Scott Smith [Consumer Assistance Division],
"The outstanding medical expenses which were the basis [of] our complaint have now been paid.
"Thank you for your assistance in this matter."
-John J. Bryan, Topeka

"Dear Ms [Kelly] Welch [Consumer Assistance Division]:
"Thank you for assisting with restoring our Waiver of Premium Benefit provided for in our Long Term Care policy with SHIP. …I am pleased that, due to your efforts, the matter has been favorably resolved."
- Leroy Banman, Hesston

"Nicole [Boyd, Consumer Protection Division] was recently assigned as a consumer representative on my inquiry…. Nicole was extremely professional yet compassionate to my situation. It is unusual, especially in a governmental office, to receive such consideration."
- Jim Sharp, Medicine Lodge

"Dear [Sheila Meneses & Brandi Cole, Consumer Protection Division]:
"Enclosed you will find the invoice of repair [regarding my claim]. Ms. Sheila, thank you especially because it was late when I called and you took the time to assist me anyway."
- Sheila Santana, Wichita

"Steve [O'Neil, Consumer Protection Division],
"Your expertise was clearly a factor in [securing therapy for our son] and we are so appreciative of your time and committment to our case.
"Please know what a victory we feel -- knowing that our little boy can get his medicine & feel "not bad" surely feels wonderful."
- Adam & Kristi Northcutt, Salina

"Thank you very much for helping me with [my insurance company].
"Consumers shouldn't be in a position to need you, but I'm glad you were there."
- Mary Pickerill, Horton

"I wanted to let you know how much I appreciate your persistence in helping me get this bill paid [by my insurance company]. I am sure they would not have paid it had you not intervened."
- Carolyn Wasylk, Wichita

"Thank you for helping us to resolve the issue with [the insurance company]. We have been paid for our claims after numerous phone calls, begging, pleading and the raising of our voices.
"My staff and I appreciate your efforts."
- Michael Kahn, DDS, Leawood

"I wanted to thank you and your nice staff [particularly Kelly Welch, Consumer Assistance Division] for resolving the problem I had with [my insurance company].…
"The results were what I had hoped for, and in much less time than expected."
- Norm Bowers, Olathe

"I had occasion to work with David Isaacs [Property & Casualty Division]. Mr. Isaacs was extremely helpful and patient. … Based on my experience with him, I believe him to be an asset to your organization."
- Douglas M. Weems, Kansas City, MO

"I want to thank you and your Department for providing this service to us. We really appreciate your concern about fair treatment for the public."
-Walter Westphall, Wichita

"You have done a great job as Insurance Commissioner and have done a great job being organized with your staff serving our needs as citizens of Kansas. Thank you so much!"
- Dr. Kevin Davidson, Hays

"The issue with [my insurance company] has been settled to my satisfaction. Thank you for your kind service and rapid response."
- Raymond Beard, Topeka

"Ted [Clark, Anti-Fraud Division Director]:
"I got your report in the mail today. Thanks for your good work. It represents the first time in the past two years that somebody actually explained the situation and answered my question. …"
- Dale Goter, Government Relations Manager, City of Wichita

"Jason [Lapham, Consumer Assistance Division] was very helpful, was eager to be so, and in a very short time was able to educate me about annuities such that I could help my mother-in-law. …
"Jason is the epitome of what public service is. He was kind, he listened, he offered education, ideas, and his continued support."
- Tanya J. Treadway, Lawrence

"Dear Joyce [Stillings, Consumer Assistance Division]:
"[Our insurance company] sent us the check covering our personal items from our house file...
"...[W]e are very grateful that you were there to help us. We feel if you were not there we would still be waiting and listening to the excuses of the insurance company."
- Jeff Thorp, Gardner

"…I'm taking a moment to personally recognize Beth Gray [Property & Casualty Division] [and] Charlotte Humburg [Financial Surveillance Division] for [their] personable and timely service in handling our recent [transactions]. Based on my past experience with other state regulators …, [their] service is the standard that should apply - but, it is seldom met elsewhere."
- John V. Spain, Key Insurance Company, Overland Park

"Thank you for the time and effort you have put into looking into our insurance issues. My family is very grateful and appreciative no matter what the outcome is. … When the world seems to be caving around you it is nice to have someone who understands your frustration."
- Katy O. Donovan, Iola

"Dear [Virginia] Mendoza [Consumer Assistance Division]:
"Many thanks for your efforts on our behalf to straighten out the problems we have had with our prescription drug insurance….
"I honestly belief if your office had not intervened on our behalf, this situation would have never been corrected."
- John R. Zutavern, Abilene

"From time to time, I have contacted the Insurance Department regarding various questions or concerns, and Joyce [Stillings, Consumer Assistance Division] and others have been very helpful. I am particularly impressed with Joyce, as she is very astute, always returns phone calls promptly and just really knows her stuff very, very well. I wish all government agencies were as well-run, and had such knowledgeable employees. …"
- Nancy G. Holman, McCune

"This is to express my appreciation for the timely assistance provided to me by Consumer Representative Jason Lapham …. [Y]our office provided guidance in terms that I could understand. Thank you."
- Mary R. Harms, Topeka

"Kansas has the best online facility for submitting annual filings. Easy to use and user friendly.
"KID Company Desktop rocks!!"
- Kathy Horner, NCMIC Group, Clive, IA

"I have had many opportunities to speak with your staff in the months that I have been with Northwestern and they have always been extremely helpful. …
"… My most recent contact was with Karen Evans [Producers Division], when I sent her the Visa for one of our college interns who is a citizen of Columbia. … Ms. Evans contacted me right away when she saw that there was a problem [with the intern's application] and it was resolved immediately.
"Please let [the KID staff] know how much I appreciate their efficiency and willingness to help. These qualities are sometimes rare in our society these days and they should be commended."
- Lisa A. Randall, Northwestern Mutual Financial Network, Overland Park

"Thanks again for all your help. Your [department] has been the best of any state/federal government departments I have ever worked with."
- Allison Gardner, Leawood

"Dear Kelly Welch [Consumer Assistance Division],
"Thank you very much for looking into the claim, which was sent to me by [an insurance company]. Needless to say, I was pleased with the result. Your attention to the matter was greatly appreciated."
- Gary Ace, DDS, Emporia

"Dear Mr. [Daryl] Richardson [Consumer Assistance Division],
"On behalf of Bank of the Prairie I want to thank you for the Kansas Insurance Department's efforts in assisting us with the recovery of expenses for the damages to [our] property. We are pleased to inform you that we recently received a check from [our insurance company] acknowledging their mistake."
- Seven A. Barclay, Senior Vice President, Olathe

"Thank you for your support and influence in resolving the matter with [our insurance company] and USD 368. This is one less issue the family will have to address during this trying time."
- Dr. Rod Allen, Superintendent of Schools, USD 368, Paola

"I wish to thank you so very much for what you did. [My insurance company] even sent me more than … I was asking for. So THANKS, THANKS and THANKS."
- John E. Boyle, Lindsborg

"For the past couple of weeks I have been updating my name change throughout the 40+ states. I would like to thank you, as Kansas was the most efficient state at making the forms very easy to find, access and the turn around time of a new license was immediate. … [I] just wanted to say 'THANK YOU' for making this as painless as possible, you wouldn't believe the hassle other states put you through…."
- Debra Anderson Bjorland, Des Moines, IA